Vodacom “customer service” JOKE!!

So my son’s phone was ****** and I have been trying to add a new handset to my existing contract (this is what I had done when we signed up for fibre), but apparently, according to your sales consultant (who was not vert professional in her communication with me), she must now make a NEW contract. Of course I don’t understand why an add on can be done for R800 fibre a month, but the same can not be done for a R300 per month handset. After having asked for someone with some kind of decision-making power to phone me back, of course, a week later, my request have been ignored. I have posted a complaint on hellopeter, and was also promised a call-back, but no surprises there as (obviously!) no one could be bothered.

But maybe just as well. I will now go buy my son a handset on cash, and as both my and my son’s contracts are up in July next year, I will have absolutely no reason to have to renew either of them. So Vodacom will not be losing just one “client”, but actually 2! The moment that my modem’s contract is up, I will most definitely be porting that line as well.

Thank you for making the decision for my.

#VodacomEpicServiceFailure