Vodacom customer service is useless

Second time I upgrade online and both times was a mess. Delivery takes ages with NO communication. RAM is sending my parcel back to Vodacom as according to them the failed delivery attempts is because they are awaiting feedback from Vodacom. Parcel is on hold pending feedback on the system from the sender. This is the agents own words from RAM. Only when Vodacom reply RAM can release the parcel for another delivery attempt. This is getting ridicules. Vodacom has no intention to improve on their customer satisfaction. Please note that this happened several times.