PG
Phumudzo G
1 reviews | Active since Feb 2024
12 Feb 2024, 11:24
Vodacom customer service is trash, Vodaworld Midrand, not even the customer care number does better
I have had to hold and for a consultant to help for the past 30 minutes, I am sitting Infront of a constant at the vodaworld Midrand and she is on her phone, she has been going up and down to chat with her friends while I wait, she has not explained what the next step is to my problem, she is giving me the I don't care attitude, she could literally say please leave I can't help you
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Feb 2024, 11:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Feb 2024, 11:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
PG
Phumudzo G's updateReviewer Update
12 Feb 2024, 12:37This is an automated response, Vodacom customer care is really not that user friendly not does the customer feel cared, more than three consultants have now turned back customers because they came to the wrong number and that time they aren't assisting anyone
PG
Phumudzo G's update12 Feb 2024, 12:37
Reviewer Update
This is an automated response, Vodacom customer care is really not that user friendly not does the customer feel cared, more than three consultants have now turned back customers because they came to the wrong number and that time they aren't assisting anyone
PG
Phumudzo G's updateReviewer Update
16 Feb 2024, 11:50I had to be referred to a different constant since the one on counter three left me sitting at her desk without any explanation nor response
PG
Phumudzo G's update16 Feb 2024, 11:50
Reviewer Update
I had to be referred to a different constant since the one on counter three left me sitting at her desk without any explanation nor response