Vodacom customer service is the worst

Everyone that contacts me from Vodacom doesn't know what customer service is. Promises of phoning me in two day's never happens. Account still not fixed which is really petetic. They promise it will be sorted than they do changes that makes my account payment higher. I was promised Data for the inconvenience which never happens. Being a loyal customer for over 30 years and now Vodacom wants to say sorry with airtime. No rectification on my account is done just empty promises. This started in December and I'm still struggling with Vodacom. If I don't phone them nobody phones me back, Vodacom does not value customers as long as they receive their payments monthly they don't worry how they treat their customers. They make changes on my account and not thinking of the impact it has on me as the customer Financially .How long will this go on?