VODACOM CUSTOMER SERVICE IS THE WORST

i have been a loyal VODACOM customer for years, first with Nashua then Vodacom directly, i never complained, always had the best service, thats why i did not move service providers even though i am called almost daily with awesome offers.<br> Last year i finished a contract and moved to prepaid on my one number, i still had a vodacom contract on another number, today i get a call saying i have been handed over to some Lawyer for non payment of R1280. I ask for details they cant give me says i have to call *** so i did, spoke to SIBONGILE says i made a broken arrangement January 6 th 2015 to pay R597 , this i never did, i ask for details of why i owe the money she cant help me, i ask for who can help she says speak to the lawyer, my question here is in over a year why was i not contacted, no mail sent ( my email has not changed in years) the prepaid number i have just check it sporadically.Now if i need answers i need to do an affidavit first at the poilice station send to lawyer then they will query with VODACOM, i am very dissapointed at the way this was handled, its a shock to get a call early in teh morning from a lawyer !