Vodacom customer service is the pits

At this point, they don’t deserve a star, it should be negative 5 stars. They started messing up when I did my upgrade in June (previously posted my review). Last month I got a call that they will be removing the additional contract (new contract I didn’t sign up for but their representative opted to sign me up for), not sure what their representative did when they chopped and changed things this time, all I know is that last month my debit order didn’t go off. Now I’m waiting for this months debit order to go off … they are messing payments due to them and threatening me with calls and this “Hi, your Vodacom Account I8690*** is in arrears with R946.77 and is at risk of being locked on 29-AUG-25. SMS "ARR" to 31050 if you will be making a payment within the next 5 days or arrange a payment via http://voda.com/arrangepayment. Call *** for any assistance.” all along I have been paying via debit order, never paid Vodacom via any other payment method. Today I got a call from Bawinile, another representative who couldn’t access my system but wanted to talk about my account. Vodacom customer service continues to drop. June, July and now August, I have witnessed just how poor it is. Now my credit record will be affected, Vodacom the gift that keeps giving bad service.