Vodacom Customer Service is terrible

Really disappointed. So the Vodacom app apparently stopped working..... I purchased (well, paid for at least because I never received the data) data using my debit card and after contacting Vodacom via the app because I had not (and still have not) received the data, was directed to forward proof to an email address. I did that and patiently waited for a week, only to receive an email (yes, a week later) telling me that I have logged the query using the wrong email address(yes, the very email address that I was referred to by Vodacom representatives - TWO OF THEM!!). So now, I have neither the data that I paid for nor any indication of even the prospect of a refund. Service is clearly no longer important at Vodacom, this is unacceptable.