Vodacom customer service is REALLY BAD

<p>I was doing an upgrade on my contract and the service consultant ordered the wrong phone and sent that to me, the reversal process so i can get a phone is a mess, no one is providing assistence on when i can now get the phone i wanted from the get go. the call centre provided no help and basically told me that they dont know when i can get a phone. this incident wasnt even my fault, now i am unable to get a phone.</p>