MS
Mohammed S
1 reviews | Active since Dec 2020
07 Dec 2020, 17:29
Vodacom customer service is pathetic
How ****** useless can you guys be? I'm buying minutes every damn day because you people can't do your job properly no one has called me yet and today is the 7th of the month.... Absolutely pathetic the customer service sucks.
I've been getting mails since last week that someone will call me and to date no one has...
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Replies (2)
Vodacom's replyOfficial
08 Dec 2020, 07:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Dec 2020, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Mohammed S's updateReviewer Update
09 Dec 2020, 21:35On the 23rd of November I called vodacom wanting to cancel my contract because MTN had offered me a better deal.... I spoke to a consultant who said that she could either match or better the deal...
On the 24th of November she called me back and the following was offered to me.
Uchoose flexi 175 Samsung A31 Samsung active watch 1000 recurring minutes @ 75% discount 20GB recurring data @ 75% discount
All for the amount of R683 you guys can verify this with your call records...
On the 1st of December my new package kicked in and to my surprise it was just the uchoose 175
No 1000min! No 20GB data!
My line is a business line and since the 1st of December I've had to load airtime to buy minutes so I can make calls when I call vodacom im charged for the call and I hold on for so long that my minutes deplete...
By far Vodacom is the company with the worst customer service I've ever experienced.. Its now the 9th of December and still nobody can resolve my problem the consultants the sales teams and customer service are all clueless as to how to solve my issue of not getting the package that was ordered or promised.... The team leaders and managers have no interest either because the consultants have escalated the problem to them and still they haven't called....
Yesterday the 8th of December an agent called and told me that the problem would be escalated to Elite mobile which is apparently part of vodacom... Who the hell is Elite mobile when I called to cancel my contract I called Vodacom and Vodacom called back and offered me the deal now that I have a problem they say theu can't help me and will escalate it to Elite mobile...
Absolutely pathetic customer service they have no idea what's going on in Vodacom
PLEASE DO NOT CALL ME TO TELL ME THAT SOMEONE ELSE WILL SORT MY PROBLEM OUT BECAUSE IM TIRED OF YOUR INCOMPETENCE.... ITS COSTING ME TIME AND MONEY EVERY SINGLE DAY.... !!!!!
Get someone who can actually sort it out to call me!!!!
On the 24th of November she called me back and the following was offered to me.
Uchoose flexi 175 Samsung A31 Samsung active watch 1000 recurring minutes @ 75% discount 20GB recurring data @ 75% discount
All for the amount of R683 you guys can verify this with your call records...
On the 1st of December my new package kicked in and to my surprise it was just the uchoose 175
No 1000min! No 20GB data!
My line is a business line and since the 1st of December I've had to load airtime to buy minutes so I can make calls when I call vodacom im charged for the call and I hold on for so long that my minutes deplete...
By far Vodacom is the company with the worst customer service I've ever experienced.. Its now the 9th of December and still nobody can resolve my problem the consultants the sales teams and customer service are all clueless as to how to solve my issue of not getting the package that was ordered or promised.... The team leaders and managers have no interest either because the consultants have escalated the problem to them and still they haven't called....
Yesterday the 8th of December an agent called and told me that the problem would be escalated to Elite mobile which is apparently part of vodacom... Who the hell is Elite mobile when I called to cancel my contract I called Vodacom and Vodacom called back and offered me the deal now that I have a problem they say theu can't help me and will escalate it to Elite mobile...
Absolutely pathetic customer service they have no idea what's going on in Vodacom
PLEASE DO NOT CALL ME TO TELL ME THAT SOMEONE ELSE WILL SORT MY PROBLEM OUT BECAUSE IM TIRED OF YOUR INCOMPETENCE.... ITS COSTING ME TIME AND MONEY EVERY SINGLE DAY.... !!!!!
Get someone who can actually sort it out to call me!!!!
MS
Mohammed S's update09 Dec 2020, 21:35
Reviewer Update
On the 23rd of November I called vodacom wanting to cancel my contract because MTN had offered me a better deal.... I spoke to a consultant who said that she could either match or better the deal...
On the 24th of November she called me back and the following was offered to me.
Uchoose flexi 175 Samsung A31 Samsung active watch 1000 recurring minutes @ 75% discount 20GB recurring data @ 75% discount
All for the amount of R683 you guys can verify this with your call records...
On the 1st of December my new package kicked in and to my surprise it was just the uchoose 175
No 1000min! No 20GB data!
My line is a business line and since the 1st of December I've had to load airtime to buy minutes so I can make calls when I call vodacom im charged for the call and I hold on for so long that my minutes deplete...
By far Vodacom is the company with the worst customer service I've ever experienced.. Its now the 9th of December and still nobody can resolve my problem the consultants the sales teams and customer service are all clueless as to how to solve my issue of not getting the package that was ordered or promised.... The team leaders and managers have no interest either because the consultants have escalated the problem to them and still they haven't called....
Yesterday the 8th of December an agent called and told me that the problem would be escalated to Elite mobile which is apparently part of vodacom... Who the hell is Elite mobile when I called to cancel my contract I called Vodacom and Vodacom called back and offered me the deal now that I have a problem they say theu can't help me and will escalate it to Elite mobile...
Absolutely pathetic customer service they have no idea what's going on in Vodacom
PLEASE DO NOT CALL ME TO TELL ME THAT SOMEONE ELSE WILL SORT MY PROBLEM OUT BECAUSE IM TIRED OF YOUR INCOMPETENCE.... ITS COSTING ME TIME AND MONEY EVERY SINGLE DAY.... !!!!!
Get someone who can actually sort it out to call me!!!!
On the 24th of November she called me back and the following was offered to me.
Uchoose flexi 175 Samsung A31 Samsung active watch 1000 recurring minutes @ 75% discount 20GB recurring data @ 75% discount
All for the amount of R683 you guys can verify this with your call records...
On the 1st of December my new package kicked in and to my surprise it was just the uchoose 175
No 1000min! No 20GB data!
My line is a business line and since the 1st of December I've had to load airtime to buy minutes so I can make calls when I call vodacom im charged for the call and I hold on for so long that my minutes deplete...
By far Vodacom is the company with the worst customer service I've ever experienced.. Its now the 9th of December and still nobody can resolve my problem the consultants the sales teams and customer service are all clueless as to how to solve my issue of not getting the package that was ordered or promised.... The team leaders and managers have no interest either because the consultants have escalated the problem to them and still they haven't called....
Yesterday the 8th of December an agent called and told me that the problem would be escalated to Elite mobile which is apparently part of vodacom... Who the hell is Elite mobile when I called to cancel my contract I called Vodacom and Vodacom called back and offered me the deal now that I have a problem they say theu can't help me and will escalate it to Elite mobile...
Absolutely pathetic customer service they have no idea what's going on in Vodacom
PLEASE DO NOT CALL ME TO TELL ME THAT SOMEONE ELSE WILL SORT MY PROBLEM OUT BECAUSE IM TIRED OF YOUR INCOMPETENCE.... ITS COSTING ME TIME AND MONEY EVERY SINGLE DAY.... !!!!!
Get someone who can actually sort it out to call me!!!!