Vodacom customer service is pathetic and *******

I visited Vodacom for an upgrade and met with a Huawei consultant who convinced me to take the nova 13 pro. The vodacom consultant that assisted me confirmed that they have a 7 return policy if I was unhappy with the device. As a vodacom client for more than 30 years, I decided to take the upgrade. I came back to the store and complained that my 5year old Huawei p40 pro was much better with the camera options and being a 5g phone. I requested to change the nova for a better phone like the pura or other device. I was referred to the supervisor, Motshabi Mohlakoana, who told me that they would only exchange a defective device. I explained that this is not what I was told and she said that the consultant would never have told me that and imp****vthat I was lying. I explained to her that I was extremely clear of my needs that as a community pastor I needed an excellent camera, video and storage. She had such a poor attitude and did not even speak to the consultant. Sadly vodacom will lose a long standing customer of 35 years.