VODACOM CUSTOMER SERVICE IS PATHETIC

been a loyal client for a long time, Absolutely no customer service. I recently found out i was being charged for a data contract for almost 2 years. when i queried they said the courier was Hijacked, and that is why i didn't receive the package and it would be reversed. They confirmed also i never used the data at all so i expected a refund at the least. after a few more tries at querying, they say no refund due, because i was on the package :( had an insurance claim, handed in phone to Eastgate store. after almost 4 months waiting for a replacement because service again was terrible, when queried how come i was charged for insurance on a device they had with them, they again gave stories. sent a email to cancel the insurance and no response. when i get the bill and find i'm still being charged query again and they then say it must be on a letter. ask for the retention department to contact me as i want to cancel and im still waiting. THEY DONT MAKE YOU SMILE SERVICE IS SHOCKING