Vodacom Customer Service is Pathertic

How many times does one have to call Vodacom for proper contract cancellation/upgrade.

Vodacom customer service is the worst. First experience I had with them is that my contract was upgraded when I didn't even authorise the upgrade. Second, I called numerous times to cancel the upgrade, still nothing was done and I was overcharged. Only after reversing the debit order I was able to get some assistance to cancel the upgrade.

Now let's move to scenario number 2. I called again to cancel my contract as it had come to an end. After calling on almost a daily basis for two months, my contract was still not cancelled. I spoke to a Nthabiseng, that was assisting me with my cancellation, but she never actually processed the cancellation. An e-mail was sent to Nthabiseng to process the cancellation. when she called me, she just said to me "Hello mam, I received an e-mail to give you a call back. Please tell me what we talked about" with an irate tone. Seriously!!! Really!!!! What utter *******, I thought to myself. She didn't even bother to find out why she needed to call me before she actually called me.

Scenario number 3. Since Vodacom was failing to cancel my contract, I decided, okay them me upgrade rather since the cancellation team is doing such a lousy job. Wow, it didn't get any better. Well kudos to the consultant that assisted me with the online upgrade. However, since Wednesday 12th Aug my upgrade has been been "pending". One of the consultants called me on Friday, but the network was bad cause "they're working from home" but she didn't bother to call back. I called the upgrades department on Monday to try and sort this out, and I was advised someone will call me back. And up until now, I have not received a call back or a confirmation for my upgrade.

I am beyond irritated right now cause this is really becoming ridiculous. Now Vodacom better decide whether they want to keep me as a customer or should I take my money elsewhere.