Vodacom customer service is NON existent

Item: Vodacom
Rating: 1
Author: Ruben F

Dealing with vodacom remotely is truly the WORST customer experience imaginable!!!

I would kindly like to speak to a consultant but Calling Vodacom Customer care number (082135) is useless. It only gives you the option to chat to Tobi??? Don't you have any standards Vodacom? This is unacceptable!!!

I have upgraded to a SIM ONLY- Smart M+ plan and I am supposed to pay R369 p/m from December 2020.

If you debit anything more than this I am going to be furious! Looking at my account details on the app I can see you are going to debit me for my Handset installment!!!

Update my details immediately and I will remove this review.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

16 Nov 2020, 10:12

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply16 Nov 2020, 10:12

Official