Vodacom - Customer service is non-existent

My e-mails to vodacom are copied and posted below. Most pathetic service I have ever received!!!: Events:

Upgraded *** in November 2021. Assured that my devices would arrive before we went on holiday as 2 of the devices were for Xmas gifts for the children. One was meant to be a Samsung tablet. When querying where they were, I was told that the order didn't go through. Tried to cancel so I could get the devices from a Vodacom Store. I was dodged by everyone from the Customer Care team. As usual, I spoke to multiple people from Vodacom and had to explain my situation over and over and over again! And all of a sudden - my devices arrived at my door. I DID NOT get the Samsung Tablet I was promised. Instead, I got a Samsung Watch - NOT WHAT I ASKED FOR!!!!!!!!!!!!!!!!!!!!!! I had to go out to another store and purchase a Tablet for my son for Xmas before we left on Holiday. When returning from holiday, the upgrade that I agreed to was not done properly. I had agreed to an extra 1000 minutes with an additional 5 gigs of data over and above the package that I took out on upgrade. The minutes and data were never allocated to me so I ran out of airtime AND data. It took me over 10 phone calls to get this sorted out. It was absolutely ridiculous and then eventually it was sorted. I spoke to a guy named Sachen Jordaan who said I should speak to him directly if ever I have the same problem and gave me his number as 0***.

WELL, GUESS WHAT???????????????????????: Upgraded *** in March 2021. Exact same package with the 1000 minutes and 5 gigs of data. This was never allocated so my fiance's number ***) ran out of airtime and data. SHOULD I MENTION NOW THAT WE ARE BOTH IN SALES and we have both been affected in that we couldn't contact ANY clients!!!! Pretty much the same run around as usual. Multiple phone calls, explaining my story over and over and over again! Having to go through the whole CHECK to make sure that I was who I said I was. I called on Monday 17 May and was told that the problem would be escalated and that someone would call me. NO CALL WAS EVER MADE TO ME. Called again!!!! on Wednesday 19 May. ONly to be told - no escalation was ever done from the Monday call. Same runaround, same nonsense about escalating and was told that an email was sent to Sachen Jordaan to call me. NO CALL WAS EVER MADE TO ME.

So, in order to get SOMEONE/ANYONE to call me to resolve, I reversed my debit order so MAYBE, someone from Vodacom would call me. I NEVER RECEIVED A CALL AS USUAL!!!! I called AGAIN on 21 May and told my story approximately 3 times AGAIN. I was told to "calm down" by a Customer service operator!!!! Eventually the minutes were allocated and the problem sorted.

BUT GUESS WHAT: I have still never received a call from Sachen, Customer services or Accounts department. BUT, it seems that the only department at Vodacom that operates is the Accounts Department. Because now, my service has been suspended.

VODACOM IS THE WORST COMPANY THAT I HAVE EVER DEALT WITH - this is not a word of a lie or an exaggeration!!!!!!!!!!!!!!!!!!

I'm expecting a phone call AND, I'm expecting my account to be reactivated so that I can actually call Vodacom to resolve the billing and the pathetic service that I've received from Vodacom.

I will be going viral with the above message if I have not heard from anyone by the end of today. Hello Peter, Facebook and any other platform that I can find. Maybe, maybe - that might give me some attention from my non-service Service Provider!!!!!!!!!!!!! I am expecting a call from someone in Management so as not to have to explain my story over and over again and be put through to multiple numbers!!!!!!!!!!!!!!!!!

AFTER THE ABOVE E-MAIL, I SENT ANOTHER E-MAIL - DETAILS BELOW: So I did get a phone call last night. Lady couldn't help me so said someone from Accounts would help me. I got the call just now. HAD TO EXPLAIN MY STORY AGAIN!!!!!!!!!!!!!!!!!!! Tried to do an agreement which apparently is not possible and the only way is to move my account onto pre-paid until such time that my account is paid so that Vodacom can re-instate my current (so-called) "service". The lady couldn't help me and a supervisor phoned me. The supervisor DOES NOT KNOW THE STORY. I'm not prepared to tell it again. Instead, she put me through to Sales to lodge a dispute. I got a recorded voice where I would have to push a whole lot of buttons to speak to someone. I killed the call because I AM NOT PREPARED TO SPEAK TO ANOTHER PERSON AND EXPLAIN MY STORY AGAIN and go through the questions to let them know if it is actually me on the phone!!!!!!!!!!!!!!!!!!!! What is so difficult?

So, I'm still not satisfied. Can SOMEONE from "Customer Service" call me. Someone who I DON'T have to explain my story AGAIN!!!!!!!!!!!!!!!!!!!! This is beyond pathetic!!!!!!!!!!!!!!