Vodacom customer service is non existent

Item: Vodacom
Rating: 1
Author: Madelein S

I have been with Vodacom for years now and the customer service has gone down the drain. This is the second time I buy a data bundel and it does not reflect on my account but the money is out of my bank account. Trying to get hold of someone that can help is like trying to find a unicorn...

Helpful (0)

Replies (2)

Vodacom's replyOfficial

18 Apr 2021, 09:03

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply18 Apr 2021, 09:03

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Madelein S's updateReviewer Update

24 Apr 2021, 07:38

Thanks for resolving this issue

Madelein S's update24 Apr 2021, 07:38

Reviewer Update

Thanks for resolving this issue