kK
kobusenlydia K

1 reviews | Active since May 2016

09 Apr 2026, 07:19

Vodacom Customer Service is non-existent.

After I posted the following:

I recently wanted to cancel two of my numbers, which are not in use.

A third party from Vodacom contacted me, and they said they will cancel the two contracts and upgrade my current/main line.

Which they did not do, they upgraded the wrong number.

After I received the upgrade on the wrong line i phoned Vodacom for them to reverse the upgrade, well within the period you should.

I have to pay them now, for something I can not use; they still haven't canceled my number. I requested them to cancel.

This is taking a month.

Vodacom, just to let you know, if you don't sort this out promptly, I will be cancelling all my contracts with you when they expire, and I will never consider you again.

The choice is yours.

Nothing has been done; they collected the device, and still have not canceled the contract.

So, Vodacom, you made your choice. I will be moving on as soon as my upgrades expire, and you will never see me again.

Thanks for nothing.

I have been a client for ages, and this is the treatment I receive.

Nice

Maybe Cell C or MTN has better customer service, I will see.

Vodacom Customer Service is non-existent.

0
Replies (1)
Vodacom
Vodacom's reply09 Apr 2026, 07:21
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team