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Stacey S

1 reviews | Active since Oct 2013

09 May 2018, 08:48

Vodacom Customer Service is DISGUSTING

Struggling for the last TEN days to upgrade numbers on our account!! We have 8 numbers. 20 year old account. Customer service is DISGUSTING. We have begged to speak to a supervisor. Yeah right. We’re about to move to MTN or other if this is not resolved TODAY call Matthew ********** 940 Stacey ********** 749 U ready to lose R100k a year?

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Replies (2)
Vodacom
Vodacom's reply09 May 2018, 09:34
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 May 2018, 10:51
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)