Vodacom customer service is disgusting!

after complaining about vodacom's service, everything got WORSE!!! I'm livid and this is absolute nonsense.<br> <br> Still nothing has been said about my claim, and for the 4th time I go in to pay my excess and I get told the insurance closes at 6! No one said anything about that! And the lady assisting me has the audacity to tell me that I must call the insurance and tell them to send Vodacom an email forwarding my claim!!! Now I must do people's jobs?! The first time I went in there about my claim they should have told the insurance to email everything and tell me I can come fetch my phone! <br> <br> Someone from Vodacom called to apologize saying it won't happen again but clearly nothing was done. Vodacom customer services are disgusting and no one seems to care. I pay every month to cover my claims yet I have to run around or be told to do things myself.<br> <br> <br> I am furious and I took everything in me not to swear at everyone that works in that shop