Vodacom customer service is appalling.

Vodacom customer service is appalling.

In November 2018 I signed up for fiber from Vodacom's employees that was canvassing on the corner of my area. The employee assured me that the process would be fast and that I would receive my fiber router within 5 working days. And Vodacom will give you a free LTE router with a 100 Gig's of data while you wait for the installation.What a joke, I received my router on the 18/01/2019. Not to mention the LTE router with the 100Gig's of data never made it to me ???? On the day I received the router I called Vodacom and arranged for them to come and do the installation from the fiber outlet that is in my house to the router and all that they can say is "we have escalated your request " I personally is sick and tired of this "escalated" word. That is basically saying that we do not want to deal with you at the moment someone else will assist you when they feel like it!! I have repeatedly phoned the call center with no luck. I told the call center that if I do not get a response from Vodacom by the end of business today, that contract will be terminated because they have not kept up their part of the deal..

Dear Mr. MARITZ

The status of your Vodacom Fibre service request has been updated:

Reference Number:

SR190 ********** 32

Customer:

MICHAEL MARITZ

Site:

OWNER (ZE1 ********** 1)

Service Request Status:

Open

Service Request Opened on:

18/01/2019 10:45:55

Service Request Summary:

Vodacom Fibre , Installation query

Update by :

If you need any assistance, please phone customer care on ********** , anytime of the day. Please have your reference number ready.