GC
Gooby C

1 reviews | Active since Jan 2023

08 Jan 2023, 11:08

Vodacom customer service is a waste of time

Our contract was renewed and now the line is suspended. On numerous occasions we have called the customer services and been in the branch to try and resolve this. The managers are useless they don't even acknowledge customers. The consultants are *********** and don't even understand what they are doing. It's all about a sale. The service and communication is disgusting. Never go am extra mile

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Replies (1)
Vodacom
Vodacom's reply08 Jan 2023, 11:30
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team