TS
Tintswalo S
1 reviews | Active since Feb 2018
05 Jan 2021, 08:38
Vodacom customer service is a nightmare
I regret ever sharing my banking details with Vodacom, now they just debit my account as they please. I cancelled by expired contract with Vodacom back in September 2020, but Vodacom continued debiting my account. I wrote a review on this platform in November, the HelloPeter Vodacom agent pretended to help me, went as far as sending an E-mail saying my contract will be cancelled 30 November 2020. Fast forward January 2021, Vodacom is still debiting my account. The amounts being debited don't even make sense, I'm disgusted.
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Replies (1)Vodacom's replyOfficial
05 Jan 2021, 10:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jan 2021, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
