TS
Tintswalo S

1 reviews | Active since Feb 2018

05 Jan 2021, 08:38

Vodacom customer service is a nightmare

I regret ever sharing my banking details with Vodacom, now they just debit my account as they please. I cancelled by expired contract with Vodacom back in September 2020, but Vodacom continued debiting my account. I wrote a review on this platform in November, the HelloPeter Vodacom agent pretended to help me, went as far as sending an E-mail saying my contract will be cancelled 30 November 2020. Fast forward January 2021, Vodacom is still debiting my account. The amounts being debited don't even make sense, I'm disgusted.

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Replies (1)
Vodacom
Vodacom's reply05 Jan 2021, 10:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team