Vodacom Customer Service is a Disgrace!!! Poor Service

If I had known the poor customer service received from Vodacom, I would never have used them as a service provider. 1 months missed payment, account soft locked. Payment on Monday 24 Jan 2022, proof of payment emailed to 4 different email addresses. I called and spoke to 7 different people who all promised that our fibre will be up and running within 2 hours. Follow up emails but to no avail. I spoke to and emailed Christian, Grace, Lauren, Thulani.

Yesterday, I called in again at 14:15 and spoke to Phumzile. Who said that my payment is reflecting and account has been activated and on within 2 hours but up until now Wednesday 26 Jan 2022 @ 07:45. NOTHING!!!

So easy to take your clients money but poor service given in return.

The saying is true, you only know the value of a service provider when you have a problem and this Vodacom proves that you don’t care!!!!