Vodacom customer service - I truly dispair

<p>So despite repeatedly shockingly disgusting service, I thought let me see if my second upgrade goes better than the one i did a week ago. I placed an online order on Monday at 4:03pm - yesterday I received a text from Vodacom's disgusting courier, RAM at 9:12am, stating my delivery is on the road, it is now Thursday, 1:33pm, and still no phone. I called Vodacom customer services, and hung up after two consultants told me they could not check to see where the phone was, and then put me through to another line that just kept me on hold well past 5 minutes. I then tried calling RAM, was on hold there for 5 minutes too ... I just dont get it .. in todays day and age, that service can be this appalling and they make no apologies, or make no attempt to rectify or pacify. AT this point Vodacom, keep the upgrade phone. I think i will convert to a pay as you go with Telkom and use an old handset until I feel like purchasing a new phone from the phone provider directly.</p>