KP
Karien P

1 reviews | Active since Sept 2023

20 Sept 2023, 17:12

Vodacom customer service from hell!

Vodacom is not willing to assist in removal of an Experian entry, incorrectly done, stating that the account is up to date and there is nothing they can do about it. They are also to willing to provide anything in writing. Most staff members are either unable to help and some outright rude.

I have not experienced such bad customer service ever!

0
Replies (1)
Vodacom
Vodacom's reply21 Sept 2023, 07:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team