RM
Reabetswe M

1 reviews | Active since Jan 2020

04 Jan 2020, 18:05

Vodacom Customer Service

Vodacom customer service it's not the best. I just tried calling so many times and still haven't been helped. I even had a chat to Tobi and couldn't help. I am really not impressed about this service at all. I have been using vodacom for years now but now their services are not customer satisfying at all.

Since Tobi said they are experiencing high volume of calls even now I am still waiting.

This thing of Chatting to Tobi doesn't really help because there's some of the things Tobi cannot help with. Kindly get call center agents to call us asap or else people will move from Vodacom SP to other SP

0
Replies (1)
Vodacom
Vodacom's reply05 Jan 2020, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team