Vodacom customer service failure

<p>subscribed for a R99 data bundles at Vodacom and I have been paying it from 2012 . In 2015 I was billed R3 500.00 in February . I don’t know how and why the data bundle was uncapped. It was a dispute and while I was still disputing it, they were billing me the R99 without crediting data. I was not aware that Vodacom referred me to ITC and billing the R99 still. I only found out after a consultant phoned me and told me that I owe R3 800. She said I was supposed to ask them to suspend the sim so that the R99 will not be billed. Nobody advised me to do so and I made arrangement that I will pay them R200 per month of which I did. On the 20th May 2016 I paid it up and they have not updated my ITC to date. I will never ever recommend Vodacom to anyone.</p>