Vodacom customer service fails with tobi

Item: Vodacom
Rating: 1
Author: Mattheus K

I have been trying to find out why I suddenly cannot send an sms. I dialed 135 4 times and everytime I was redirected to tobi that does not recognise '4' instead the uninformed voice they use tells me that I have been quiet for a while and then just goes quiet. did vodacom save money on the developer??

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Replies (1)

Vodacom's replyOfficial

08 Jul 2025, 10:07

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply08 Jul 2025, 10:07

Official