VODACOM CUSTOMER SERVICE EXCEPTIONALLY POOR

Have you ever tried to get cellphone contract cancellation figures from Vodacom, while based in another country?? Prepare to pay.. wait and pay some more! It took 6 attempts to get through to the call centre after being cut off 5 times! And that was after being put on hold for 10 minutes at a time!!!.. and this is phoning an international cell phone number!! Vodacom wants to offer better service and yet there is NO EMAIL service!?!!? How is that better service? Eventually after getting through to an agent I was told the cancellation details would be in my inbox within the hour... 4 days later and still nothing! VERY POOR SERVICE VODACOM!!