1 reviews | Active since Feb 2017

17 Feb 2017, 08:09

Vodacom Customer Service - Don't make me laugh.

<p>I have written an open letter to the CEO, my colleagues however have asked me to use HelloPeter as a last resort before releasing the letter.</p> <p>I'll make this short and sweet so as not to confuse Vodacom personnel.</p> <p>1. App**** for reversal of upgrade on my 072 number. (4th Jan 2017)<br />2. Vodacom picked up and confirmed receipt of the device (5th Jan 2017)<br />3. Upgrade STILL NOT REVERSED ON MY ACCOUNT. (now 17th of February)</p> <p>Ref. 1- ********** 169983</p> <p>Sort it out please.</p>

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Replies (1)
Vodacom
Vodacom's reply17 Feb 2017, 09:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team