Vodacom customer "service" disappointment...again

After 10 years of sticking with Vodacom, and getting frustrated every time I have to renew my contracts or use the pathetic online shop/website (they call themselves a mobile communication company, but don’t even have a proper website or online support), I had enough and decided that I will just pay the early termination fees and cancel all six my contracts… Easier said than done… The reason for trying to cancel the contracts is because I app**** for a new contract online on 23 Nov 2018, received confirmation via e-mail, and also a request to send additional documents, which I did. Because it is not possible to track the status of your order online, I had to try to speak to someone to get an update, eventually I got a waybill number for a contract that I renewed on 21 Nov, and was told the new contract has been approved, but the waybill is not ready yet. On 4 Dec I requested a "call back" from Vodacom, I got the call but was put on hold for 25 minutes before being dropped. On 5 Dec I eventually got hold of a very rude lady at sales/upgrades, only to be told that the application for the new contract was not submitted, the “black Friday promotion” is not available anymore, and I will not be getting the new contract/phone. The renewal order is on hold because the supplier is out of stock and they have to see if they are going to get new stock again. After the phone call with this rude lady I decided it’s time to cancel the contracts. Eventually I got quotes for termination of 3 of the contracts, but apparently I need to call and request termination for the one contract that already ended and is on a month-to-month basis (that is what I am trying to do, why do I need to call Vodacom again, sit on hold for 30 minutes again, and request the contract to be terminated again… Another contract is apparently on “promotion” and cannot be cancelled, if I don’t want your “free” contract, I don’t want it, cancel it! The application for the new contract (that according to the sales/upgrades lady doesn’t exist) is still on the system, and the retention department cannot cancel it! Why do you sell a service/phone if you cannot deliver it…never mind the “next day” delivery promise on your website…