Vodacom Customer Service

I am so TIRED of the Vodocom customer service. I app**** for a new contract over 2 weeks ago and I was told to call the sales team and their number doesn't go through. I got a call on Monday telling me I was approved and I should send through some documents, which I did and I was to expect a response the next day via a text message. Then the social media team told me to send the same documents which I don't get why. They don't respond on social media and they don't respond to calls and I am tired of it . They are genuinely not treating this with the urgency it deserves.