Vodacom Customer Service & Customer Experience Doesn't Exist

Item: Vodacom
Rating: 2
Author: Carol-Ann Martins

Lost for words with Vodacom Customer Service & Customer Experience I'm lost for words to say the least this morning. From dealing with VodaWorld, 2 x stores & numerous HelloPeter team complaints & no feedback received.

I received my statement via email and I noticed that the details on the statement are incorrect. Since April I have been trying to get my lines onto my names, filling in and supplying paperwork and yet it is still wrong !

How the hell do I get this sorted out !!!!!! I don't understand why I have invoices for IntDev on my statement when I had those lines transferred into my name !!!!!

Cellular Telephone Number : *** INTDEV INTERNET TECH

Cellular Telephone Number : *** INTDEV INTERNET TECH INTDEV INTERNET TECHNOLOGIES (PT 14 Iets Luuks 309 Duiker Avenue CENTURION Zwartkop x7 0157

What do I need to do to ensure all this information is corrected !!!!!!!

Helpful (0)

Replies (1)

Vodacom's replyOfficial

07 Jul 2023, 08:06

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply07 Jul 2023, 08:06

Official