VODACOM CUSTOMER SERVICE & BILLING RIPOFF

IN JUNE I RECEIVED A BILL THAT SHOWED USAGE OF R7000 WORTH OF DATA ON MY PERSONAL CELLPHONE, WHICH IS TOTALLY IMPOSSIBLE GIVEN THE FACT THAT I HAVE WIFI AT HOME & OFFICE, I ALSO HAVE 5G WORTH OF PAID FOR DATA BUNDLES DURING THE MONTH IN QUESTION. THIS BILL WAS ABOUT 500% THE SIZE OF NORMAL BILL AND I HAVE BEEN WITH VODACOM SINCE MAY 2013. I RECEIVED INCESSANT SMS' ABOUT MY DISPUTE AND TRANSACTION WAS BEING LOOKED INTO BUT NEVER A RESOLUTION . SINCE A WEEK AGO MY PHONE HAS BEEN CUT OFF BECAUSE I WILL NOT PAY THIS BILL WITHOUT AN EXPLANATION OF CHARGES WHICH 6 WEEKS LATER I STILL DO NOT HAVE FROM VODACOM. IN THE LAST 5 DAYS I HAVE VISITED 2 VODACOM SHOPS AND I HAVE BEEN TRANSFERRED BETWEEN DEPARTMENTS AT LEAST 7 TIMES EVERY DAY. 48 HOURS AGO I WAS TOLD THE SUSPENSION ON MY ACCOUNT WILL BE UNLOCKED WITHIN AN HOUR, I HAVE SINCE CALLED BACK TWICE MY PHONE STILL DOESNT EVEN RECEIVE CALLS, I CALLED AGAIN TODAY AND I WAS TOLD IT WAS DEFINITELY UNLOCKED BUT IT IS STILL NOT . I ALSO RECEIVED A MESSAGE 2 DAYS AGO THAT THE DISPUTE I RAISED IN JUNE HAD BEEN RE-OPENED AND I WOULD HEAR BACK WITHIN 1 DAY. YET ANOTHER DAY IS FINISHED AND I HAVE NO PHONE SERVICE AND ZERO FEEDBACK FROM VODACOM.