Vodacom customer service as slow as their network

I have had Vodacom fibre insralled at my house 4 days ago ang they hace not been able to connect me to the internet yet. During the order process they say you will be connected before the technician leaves, however the router is installed and the technician leaves without a connection being established. Everytime you phone you get told activation takes up to 72 hours which is a ridiculous turnaround time for such a big company. Well its now been 90 hours and i am still not connected.