Vodacom Customer service are *******.

Vodacom your call center and upgrades people are pathetic! Not only did they upgrade my contract with out my permission they never answer their emails when sent internally! You have the recordings where my explicit instructions we to not upgrade my account until October, to which your call center operator assortment it had not been done, then called back and ask her again if it had been don’t touch which she assured me it had not been done! Three months later wanting to upgrade as per my agreement with you I call in to find that contract has been upgraded. Once again the call center operator assured me she would get this sorted and call me back so I could take advantage of Black Friday! Well guess what! Nothing now she does not call me back and the contract has not been rectified!!! You have **** and ****** from me and now I am going to take this further, I had been speaking to the same call center operator through this whole process.