Vodacom customer service are a disgrace

Ive been a client since 1999 and never had i experienced this type of service. What they tell you on the phone and the way they talk to you cannot be called customer services. Forced me to tske a new phone on my uograde, which i werent interested in, the lady told me you tke it or we will increase your bill. Now that i received the phone, my bill increased to almost R200 and my minutes decreased to 50. I told the agent i want my account to stay the same, because the R250 i could afford. Now it is way more with way less minutes. Agent was rude andi did not respect that. I want my accout to go back to where ut was, wit same minutes and amout. I already informed them i am struggling with making current home data and phone bill. Call centres are also not helping. I want a anager to call measap. To treat a custo er whos been one for 27 years like this is a disgrace. . Either you sort this out or i will keep name and shame vodacom, and take my account away. Never paid late, and been loyal for 27 years. Also the new phone you can come pick it up, done with you and your bad service. I do not want it.