Vodacom customer service and Tobi are pathetic

I'm so disappointed with Vdacom's customer service!!!! There's literally no help at all! My phone got ****** and I called Vodacom 135 to get help with regards to blacklisting my phone and none of the option prompted were directing me to that line. I then went to the Vodacom web browser page and I could speak to that stupid chatbot. Ive never been so totured in my life! This Tobi told me it was gonna direct my call to a human agent, the call never ever came through, i woke up and tried again this morning, tobi rep**** there's a technical errors on his side and cant help me. Where are all the human agent, these robots dont know how to help, I'd pay more money to speak to a human agent who would easily understand my situation. I'm all for 4IR but it has to work. Im so frustrated!!!