MC
Michelle C

1 reviews | Active since Apr 2012

16 Sept 2021, 10:11

VODACOM CUSTOMER SERVICE AND TECHNICAL SERVICE SUCKS!

SO ANGRY AND ****ED OFF WITH VODACOM! AFTER being a loyal customer for many many years!!! My cellphone number and account was incorrectly deleted....long story but after a week of being patient and being told one thing and something else happens, it was eventually reconnected. THEN ALL OF A SUDDEN every single day my line is disconnected at 9am and I receive a message saying that your cellular service has been suspended and I am unable to make calls... Lengthy phonically to Vodacom being pushed from Collections (who cannot help me because my account is NOT in arrears!!) and then back to Customer Services who cannot help me because everything looks fine on their side, so they then put me BACK to Collections as surely they can assist??? Collections then tell me they have escalated it and someone from the back office will call to tell me everything is SORTED OUT!!! so 45 mins later of being on a call with VODACOM. I then get a call from the back office - it was a network problem and they promise it won't happen again! AND YET IT DOES.....EVERY SINGLE DAY THIS WEEK FFS!!!!! CAN SOMEONE HELP ME SORT THIS OUT! I cannot believe that in this day and age of technology and business someone cannot help me.

After Covid messing up my income earning (I am a sales rep) to now not being able to call customers and customers NOT being able to get a hold of me, in all likelyhood I am losing earning potential and will end up NOT being able to pay my cellphone bill, which is not huge but a fair amount!

0
Replies (2)
Vodacom
Vodacom's reply16 Sept 2021, 11:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MC
Michelle C's update17 Sept 2021, 14:37
Reviewer Update
I contacted the Subscribers collections division every single day this week and the same problem kept on happening. Today is the first day that my phone actually worked and I didn't have to spend half an hour to 45 mins on the phone to customer care and Collections call centre. I am hoping that it has been sorted out now, but no-one could explain to me why it kept on happening???