Vodacom customer service, abosultely disgusting, diabolicle and ***********

My story is no different than that of the various other complainants on this platform.

I had always been a client of Vodacom, this engagement that has led me to air my frustration on this platform has made me seriously consider to sever all ties with Vodacom due to the absolute diabolicle service I have received.

I had opted to take out an LTE contract with Vodacom. When Fibre went live in my complex, the following happened:

1. I was informed that Fibre had gone live in my complex. 2. I opted to take the Fibre option in early September 2019. 3. My Fibre only went live on 1 November 2019. 4. I had to argue with Vodacom on a daily basis as to on the status of the Fibre going live as installation dates got messed up in the vodacom's system. 5. The sales agent on behalf of Vodacom had informed me that there is no need for me to cancel my existing LTE contract, as they informed me the Fibre contract will take over the LTE contract, which to my mind made sense as I was going to be paying vodacom more for an upgraded service.

I acted on this state of affairs in that I will only be billed for one service. I further confirmed this telephonically with a Fibre sales agent prior to the Fibre going live.

Vodacom has done nothing to assist me in this manner and they have billed me for both services, of which I am only using one service.

My usage investigation report for the LTE would also identify that I have not used my LTE service since the date my Fibre went live.

I have to constantly call and follow up with Vodacom, send emails and request feedback.

If it was not communicated to me by the Vodacom agents on the date that fibre went live in my complex that the Fibre contract will take over from the LTE CONTRACT, my problems with vodacom would not have arisen.

I have to continuously be told that vodacom is not allowed to give out the email addresses of the individuals investigating the query which means that no accountability can be attributed to any one person who has been tasked to resolve this issue.

To date, Vodacom has deducted R 612.00 from my account which stems to continue moving forward.

The level of disregard that vodacom has to its clients has been absolutely disgusting and I can never imagine that the way they treat their clients is their optimum client model. Client satisfaction is key and Vodacom do not care about the client at all. Had they even shown a shred of care, they would have resolved this matter amicably.

At vodacom, they believe that they are correct no matter what. They keep referring to team leaders who do not come back with constructive feedback for purposes resolving client issues.

I have been transferred from the sales department, to the cancelations department, to the LTE department, to the Fibre department without any resolution s proposed.

I am now being told that I have to cancel the LTE contract, pay a 75% cancelation fee and the I can have the Fibre contract in place, which means I end up spending more money for nothing.

Vodacom has done nothing but ****** money out of me and being extremely aggressive towards me as a paying client who has never defaulted on any payment.