LN
Lize N
1 reviews | Active since Apr 2021
23 Apr 2021, 14:02
Vodacom customer service
Vodacom 4 u cape gate One of the worst services ever. App**** for a new contract 3 weeks ago , they told me to wait one hour and walk around in the mall before I decided on what deal or phone I double checked that they have stock. Ended up waiting the entire day only to have no answer.
Told me after the whole day okay this will take 3 days, BUT they ensure they are keeping the phones for me.
Week came and went since its not in my town, phoned me on that Friday said they sold the one phone now they don't have stock I have to wait. Another week goes and I phone now to check that everything is in order to collect tomorrow now the other phone is out of stock.
No customer services at all, pathetic
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Replies (2)
Vodacom's replyOfficial
25 Apr 2021, 03:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Apr 2021, 03:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LN
Lize N's updateReviewer Update
26 Apr 2021, 13:24Hallo
Kindly be advised you did not phone me as the previous time you could get hold of me and I have not missed call it anything.
Your reception is bad as I am witness to this you can't hear anything of you phone some.
Your branch had 3 weeks to contact me to sort this out and in the 3 weeks I had one phone call from you, al the others I had to phone you.
When I canceled the consultant did not once apologized for any inconvenience she caused or nothing.
So my recommendation is to look at your staff and the communication skills.
Kindly be advised you did not phone me as the previous time you could get hold of me and I have not missed call it anything.
Your reception is bad as I am witness to this you can't hear anything of you phone some.
Your branch had 3 weeks to contact me to sort this out and in the 3 weeks I had one phone call from you, al the others I had to phone you.
When I canceled the consultant did not once apologized for any inconvenience she caused or nothing.
So my recommendation is to look at your staff and the communication skills.
LN
Lize N's update26 Apr 2021, 13:24
Reviewer Update
Hallo
Kindly be advised you did not phone me as the previous time you could get hold of me and I have not missed call it anything.
Your reception is bad as I am witness to this you can't hear anything of you phone some.
Your branch had 3 weeks to contact me to sort this out and in the 3 weeks I had one phone call from you, al the others I had to phone you.
When I canceled the consultant did not once apologized for any inconvenience she caused or nothing.
So my recommendation is to look at your staff and the communication skills.
Kindly be advised you did not phone me as the previous time you could get hold of me and I have not missed call it anything.
Your reception is bad as I am witness to this you can't hear anything of you phone some.
Your branch had 3 weeks to contact me to sort this out and in the 3 weeks I had one phone call from you, al the others I had to phone you.
When I canceled the consultant did not once apologized for any inconvenience she caused or nothing.
So my recommendation is to look at your staff and the communication skills.