Vodacom customer service

Logged first query regarding an upgrade in june 23, get no feedback, I follow up twice subsequently, get sms on 4 aug that its been escalated to relevant department, and no feedback after that. Contact on 6 Oct 23, to be told they have send feedback, but I did not received any feedback, but even worse, i requested then that i want to listen to original recording regarding the upgrade, as i am questioning what was agreed upon, as i also never received any paperwork regarding it, to be told go to a shop to listen to recording. Shop tell me that they cant help, have to phone rewards department. This run around is ridiculous and customer service is horrible.