Vodacom Customer Service

Worst experience with Vodacom ever. Sign up for a WIFI Router in July, was misled over the telephone. The router will replace your old contract, you can have 5 gig of data per month for R179-00. Consultant did not explain that this is only for data usage and also not that I will still have my previous contract. No this is a new contract for R179.00. Received router in July did not activate it, now my cellphone contract per month is R640-00. To query this I've already spoken to two people, now I must contact the retentions department (to collect the WIFI Router) and the refund (accounts) department to refund my money paid for not using the router. Really Vodacom not the way to treat your customers. Customer service sucks. Calls are recorded when your Consultants phone to sell, please listen to the recording.