Vodacom customer service

Item: Vodacom
Rating: 1
Author: Lawrence B

Logged a ***** complaint (EC-1J36-22396I ) end January that started in November 2017 and have not been able to obtain any feedback since. Sent emails, phoned numerous different numbers. Nobody answers phone. Get promised that someone will get back within 48 hrs from different Vodacom stores, that's a joke. Absolutely no customer service from this monster money guzzling, we will take our sweet time, corporation.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Apr 2018, 08:36

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply13 Apr 2018, 08:36

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Lawrence B's updateReviewer Update

19 Apr 2018, 16:06

Received call from Vodacom whom said they need to find out more detail and would call me back Monday the 16th. Still waiting???????

Lawrence B's update19 Apr 2018, 16:06

Reviewer Update

Received call from Vodacom whom said they need to find out more detail and would call me back Monday the 16th. Still waiting???????