Vodacom customer service
<p>After 8 years as a loyal customer of Vodacom and with a monthly account of almost R2500, my account was suspended today due to an outstanding amount of R149.95 being registered on my account. On the 29th June, I opened an additional account of a Vodacom 20G router special and was not informed by Vodacom Chatz at the Reds Mall in Centurion that the R149.95 amount was due for payment. I receieved an sms on the 14th June which I believed was either erroneous or a **** as I have a monthly debit order running and therefore could not possibly be in arears. However the amount is lodged to be taken off my account as a debit order on the 1st August. BUT Vodacom have blocked my account! I need to pay an amount of R10 to get this lifted sooner as my account is "in good standing". </p> <p>The customer service was also not able to help and kept cutting the call! So disappointed and cetainly will not recommend Vodacom who no longer seem to be customer focused! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
Please accept my sincere apology for any inconvenience caused.
Our records reflect that the payment was made and the lines were unlocked.
Kind regards
Vodacom Consumer Website Team
Dear Client
Please accept my sincere apology for any inconvenience caused.
Our records reflect that the payment was made and the lines were unlocked.
Kind regards
Vodacom Consumer Website Team
Still not good enough! Payment was not made to get the line unlocked... This was done as my account reflected as "in good standing" as I have NEVER missed a payment. The debit order ran on the 1st August as per your system. And yet I was still disconnected on the 27th July. I was the client left with no contact for a number of days and dismissed by your staff until I finally found someone who acted professionally and unlocked my line.
Still not a happy customer and will wait my contract out to leave and take my business elsewhere... Disappointing after so many years!
Still not good enough! Payment was not made to get the line unlocked... This was done as my account reflected as "in good standing" as I have NEVER missed a payment. The debit order ran on the 1st August as per your system. And yet I was still disconnected on the 27th July. I was the client left with no contact for a number of days and dismissed by your staff until I finally found someone who acted professionally and unlocked my line.
Still not a happy customer and will wait my contract out to leave and take my business elsewhere... Disappointing after so many years!