PS
Philani S

1 reviews | Active since Jun 2017

26 Jun 2017, 23:34

Vodacom customer service

<p>A ********** account was opened under my name...Vodacom was informed, was told to go and do an avidavit which among other documents they wanted..I requested for the account to be stopped, all relevant document were submitted..this was done via email, no response after numerous times trying to get this thing sorted..suddenly I am hit with a R25000 bill don't know where this comes from...Someone from Vodacom send me your legal number pls, I am willing to resolve this thing in a matter of urgency...Vodacom seriously needs to work on their feedback and updates their customer..I have all relevant documents if required....Pls do the right thing and leave up to your brand...</p>

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Replies (1)
Vodacom
Vodacom's reply27 Jun 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team