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Doug M

1 reviews | Active since Nov 2016

24 Feb 2017, 13:39

Vodacom **** customer service

<p>Vodacom customer care is absolutely useless. They don't care about their customers at all. Have been trying to obtain reimbur*****t for a ********** contract upgrade for 5 months now, and it's impossible. They happily tell me that it's been resolved, but are only reimbursing me for 3 months. The ***** occurred over 14 months. Still no direct communication with me, that's what they have decided and I must just put up with it. Have written to consumer watch, so hopefully this whole sorry tale makes it into a few newspapers, so other people don't get stuffed around by this company.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Feb 2017, 14:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team