Vodacom customer serevice non existent

Item: Vodacom
Rating: 1
Author: Francois V

I bought R625.00 Airtime via FNB. This reflected on my Vodacom app I bought from this airtime a 10 Gig data bundle, the money were deducted but the data not credited. It is totally impossible to to speak to a human on any Vodacom platform. This is total theft, and there is no way I can sort this. Have to go to somewhere, cannot phone. Why do I have to go through all this trouble to correct their mistakes.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 Jul 2020, 13:52

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply08 Jul 2020, 13:52

Official

Francois V's updateReviewer Update

08 Jul 2020, 15:26

I received a call from Vodacom, first Tobi on the line. A person, I could not hear the name (Sounded like Vusi). I gave her my cel number, she then rep**** that this is not her department, so she transferred me to somewhere. I held on for some unacceptable time. Then the fami**** beep tone. The call were disengaged. What super service from a service provider.
Please just rectify your mistakes as discussed on my first review

Francois V's update08 Jul 2020, 15:26

Reviewer Update