Vodacom Customer Satisfactions Disappointment - Sept 2019

To whom it may concern,

I did a review on Vodacom 23/04/2019 about the repair of my Nokia phone

https://www.hellopeter.com/vodacom/reviews/repair-of-nokia-***

Vodacom contacted me and asked to send phone in for repairs at Advanced Repair Center (ARC) in Midrand. I notice them I can not send it in as I can not afford to be without a phone again for 6 weeks,

Vodacom did inform me I could lend a phone while my phone send in for repairs, I must just find this myself, could not book in advance a phone out for me to lend due to my previous experiences with sending that phone in for repairs.

At the end I made a big mistake to purchase a new contract by Vodacom while my phone is send in for repairs on 11 May 2019 as I could not get a loan phone booked out for me and I needed a phone for work.

On 21 May 2019 Advance Repair Centre contacted me to inform my phone was OBF (Out of Box Failure) this is now on the third time I send my phone in for repairs as it was never fixed. I informed Vodacom that I have a new contract and if they can not deduct the handset cost from my contract as I struggled with the phone for 1 year and 6 months. They declined my proposal and said I may pick up a new phone same model and sell it myself if not going to use that frustrated me, also informed to pick up at same store I gave phone in.

THE CONCLUSION I live on a farm near Aliwal North, traveled from here to Port Elizabeth asking each Vodacom shop I could find if they had phone to lend or possible the phone in stock for new contract (my mistake to do it again) In Port Elizabeth I gave up trying to get a loan phone and proceeded with new contract while phone send in for repairs.

Till now I have contacted the shop in Port Elizabeth to receive my new phone that they need to order via phone and email with no response till today, I emailed Advance Repair Center consultant that I worked with to send phone in for repair and informed me phone OBF to get new one with no reply or call back.

I still pay the handset fee for this phone I do not have and OBF informed about till end of November 2019!

I am really disappointed and learned the hard way with still being with them on a new contract (paying for two contracts/handsets - one with a phone and one without a phone)!

Regards,

DJ Strauss