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Janine S

1 reviews | Active since Oct 2016

31 Oct 2016, 14:30

Vodacom customer SA service is the worste in the whole world

<p>My credit card was ******, I had to cancel and get a new card. When I got my new card, I phoned vodacom to change the detail for payment for my cell bill. This is where my hell started. It is 40 days later, 60 hrs of phoning, 50 calls and STILL MY DETAIL IS NOT UPDATED. I have been transferred so many times, I lost count. The people I dealt with on the phone is INCOMPOTENT, and/or RUDE. Nobody can or will assist me, how difficult is it to change details???? I have never in my life experience such rudeness of staff. I am going to cancel this contract. I am fed up </p>

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team