1 reviews | Active since Feb 2011
Vodacom Customer Retention Dept
<p>I've dealt with two people at Vodacom Customer retention dept and we agreed a deal over the phone but whenever I ask them to put into writing they always seem to fall short.</p> <p>They assure me they will be sending me the agreed deal via email but it's been going on for over two months and I have been transferred from one call centre agent to the next with still no resolution , as a Vodacom customer for almost 20 years this is totally unacceptable.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I still have not been contacted by anyone from Vodacom !!
The service level I have experienced thus far can be summed up in one word ... UNACCEPTABLE !!!!!!!
I still have not been contacted by anyone from Vodacom !!
The service level I have experienced thus far can be summed up in one word ... UNACCEPTABLE !!!!!!!